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Office of Individual and Family Affairs (OIFA)

OIFA promotes the recovery, resiliency and wellness for members and families of Mercy Care plans. This team helps you and your loved ones to support your recovery, resiliency and wellness. You and your family of choice have a voice in your treatment planning. 

Questions? 

Email the OIFA team. We’re here for you.

What we believe

What we believe

We believe that by providing support, education and empowerment, recovery is possible for everyone we serve. 

We also believe that:

  • Members, parents and families have the right to have their voices heard in all decisions about physical and behavioral health care

  • The system of care, designed in part by members, can improve lives, help recovery and empower members to create a life they choose

  • Member transformation is possible when members and their families partner with the behavioral and physical health care community 

  • Our extended community can improve the natural supports of members and their families

  • Services are person-centered, strength-based and recovery-oriented

  • Children and parents who get support are less likely to need higher levels of care later

 

Our team

You can connect with our team for support or questions by email.

  • Tyson Gillespie, LAC: OIFA Administrator
  • Wendy Herring: CRS and Children’s Behavioral Health Liaison
  • Ashley Mason: Veteran’s and Adult Behavioral Health Liaison 
  • Camilla Parker: Recovery and Community Engagement Coordinator
 

Join a committee

Join a committee and take part in conversations about how we serve the community and provide care. You can take an active role in helping us improve services for members by sharing your voice and experience. Learn about all our committees.

Meet other families

Go to a community meeting, an event or a support group in your area. Get to know others who have similar challenges and who can offer hope, support and encouragement.