Aetna Better Health of Mercy Care

Find a provider or pharmacy

Find a Provider Mercy Care


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Find a provider

Fill out this form to find providers and health care services near you. It uses a directory that we update daily. Looking for pharmacies, dental care or the Nurse Line? Just scroll down to "Find local care."



You'll need to fill out the provider/facility name OR specialty.


Provider name

The provider, group or hospital name is self reported and limited by the matching criteria used for credentialing/recredentialing, no less than every three years and/or when the health plan is notified of any changes.

Enter the provider’s first and last name or the name of the facility.


Specialty

This is any specific area of medicine in which a provider may focus his/her practice. The information is self reported and limited by the matching criteria used for credentialing/recredentialing. The health plan validates this information at the time of any change in the practitioner's professional standing or every three years.

Read more information on specialties (PDF).

Special Searches

You have access to health care providers who speak many languages. You can find one using the form at the top of this page. Here are the steps:

  • Choose your plan. This is in the dropdown menu on the form at the top of the page.
  • Fill in your ZIP code. If you don’t know the ZIP code, click the box that says, "I don't know the ZIP code." Fill in the blank for the county you want to search.
  • To search by specialty: Use the dropdown menu to choose your specialty. Then, choose "Find."
  • To search for a specific provider or facility: Fill in the blank with the name. Then, choose "Find."
  • To search for a type of provider or facility: Choose the dropdown menu "Find a specialty." Then, choose "Behavioral Health Centers/Services" under "Specialty."

If you get search results, you can refine your results for language:

  • On your search results page, use the options under "Refine Your Search."
  • On your search results page, choose "Language" under "Refine Your Search."
  • Choose the language you need.
  • Then, choose "Update Results" at the end of the filter list. Your search results will appear.

We can also provide race and ethnicity info on providers. Just contact us .

  • Choose your plan. This is in the dropdown menu on the form at the top of the page.
  • Fill in your ZIP code. If you don’t know the ZIP code, click the box that says, "I don't know the ZIP code." Fill in the blank for the county you want to search.
  • To search by specialty: Use the dropdown menu to choose your specialty. Then, choose "Find."
  • To search for a specific provider or facility: Fill in the blank with the name. Then, choose "Find."
  • To search for a type of provider or facility: Choose the dropdown menu "Find a specialty." Then, choose "Behavioral Health Centers/Services" under "Specialty."

If you get search results, you can refine your results for telemedicine:

  • On your search results page, use the options under "Refine Your Search."
  • Scroll down to Special Training/Experience and choose the dropdown menu.
  • Then, scroll down to the "Telemedicine" option.
  • Choose the box next to "Telemedicine."
  • Then, choose "Update Results." Your search results will appear.

What to do next

Contact the provider to make an appointment. Tell them you want a virtual visit. Follow the office’s instructions.

Find a provider who can assess children and adults for ASD and give a diagnosis. You can choose a provider for an intake visit.

List of providers for the diagnosis of ASD (PDF)
List of providers for the treatment of ASD (PDF)

You’ll get a list of search results. This list depends on:

  • Your search criteria
  • The providers in our network

Or you’ll get a message saying your search criteria returned no results. You can search again using other criteria. You can also call:

If you get search results, you can also refine them. On your search results page, use the options under "Refine Your Search."

Save your search results

Check the very top of the search results. You’ll see an option to print or email the results.

Print: If you choose the print icon, the search results open as a PDF file. Follow the prompts to print.

Email: If you click the email icon, a window opens. Type your email address in the blank space and choose "Send." You’ll receive your results by email with a PDF file.



Find local care

You can use these links to find in-network providers and pharmacies near you.

Mercy Care Center of Excellence

This is a designation we award providers. These are providers who offer exceptional care.

COVID-19 testing and vaccines

Find COVID-19 testing and vaccines.

Dental care

Find a dentist for members of all Mercy Care Medicaid plans And Mercy Care Advantage (HMO SNP).

Need help with the dental search tool? Check the step-by-step guide: English(PDF) | Español (PDF).

Dental emergency? You can talk with a dentist by video on a smart device 24 hours a day, 7 days a week. Learn more about teledentistry: English(PDF) | Español (PDF).

Pharmacies

Save time and an extra trip to the pharmacy. Just ask your doctor about e-prescribing.

Find a network pharmacy for members of all Mercy Care Medicaid plans.

Find a network pharmacy for members of Mercy Care Advantage. Learn more about the provider/pharmacy directories.

Telemedicine/telehealth provider visits

Talk with a doctor at home or on the go. We can connect you with doctors, specialists and more. You just need a smartphone, tablet or computer. Learn more about telemedicine on this page. See "More help finding providers."

Nurse Line

Call the Nurse Line with your general health questions 24 hours a day, 7 days a week. It doesn’t take the place of your primary care physician (PCP), so be sure to follow up later.

After hours, choose "More options" and then "Speak to a nurse."

Provider directory

You can check the provider directory:

Online: The form at the top of this page is our most up-to-date directory. We update it daily. Need help using this tool? Check our how-to guide English (PDF) | Español (PDF).

By mail: You can also get the provider directory by mail, in a different language or format. Just call us for help:

In a printable PDF: We update our printed version monthly. You can download it for each Medicaid plan.


More help finding providers

Skip the waiting room and get the help you need. This includes treatment for:

  • Common colds
  • Allergies
  • Skin conditions
  • Stress
  • Behavioral health care
  • Depression
  • Counseling

Call your provider and ask about telehealth visits if:

  • Getting to a provider's office is a challenge
  • You'd rather meet with your provider remotely

Does your provider offer remote visits or phone calls? If not, we have other providers who do.

Full directory of telemedicine providers

The form at the top of this page is our most up-to-date directory. We update it daily. Here’s what to do:

  • Enter your plan, ZIP code and provider name or specialty.
  • On your search results page, use the options under "Refine Your Search."
  • Scroll down to Special Training/Experience and choose the dropdown menu.
  • Then, scroll down to the "Telemedicine" option.
  • Choose the box next to "Telemedicine."
  • Then, choose "Update Results." Your search results will appear.

Does your behavioral health provider offer remote visits or phone calls? If not, we have other providers who can help:

Bayless Virtual Care (Bayless Integrated Healthcare): Call 602-777-6302.

Bicycle Health Medical Group (Maricopa, Pinal and Gila counties): Call 628-529-0622.

  • Medication-assisted treatment (MAT) services
  • Behavioral health care: medication management, therapy, peer support and social support

Solari Crisis & Human Services (formerly known as Crisis Response Network): Call 602-347-1100 (warm line).

Recovia Telehealth: Call 480-712-4600 or email them.

Scottsdale Physicians Group: Call 480-268-2670 anytime. The answering service responds to calls between 5 p.m. and 8 a.m. They’ll contact the provider on call for you.

Spectrum Healthcare: Call 928-634-2236.

Teen Lifeline: Call 602-248-8336 24 hours a day, 7 days a week. Or text:

  • Monday to Friday, 12 p.m. to 9 p.m.
  • Saturday to Sunday, 3 p.m. to 9 p.m.

You can reach peer counselors from 3 p.m. to 9 p.m. every day.

Women’s Health Innovations: Call 480-339-7119. Leave your contact info or email them.

We have providers that can give you urgent care at home. They’ll ask you some questions, first. Just call one of these providers to start:

Contact us

Questions? We can help you find a network provider or make an appointment. Just call: