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Contact us

On this page you'll find contact info for Mercy Care Medicaid plans and Mercy Care Advantage. Want to learn more about what your plan covers? Need an interpreter for your visit? Whatever you need, contact us.

Call us

Mercy Care ACC-RBHA, Long Term Care and Developmental Disabilities

602-263-3000 or 1-800-624-3879
(TTY 711)

7 a.m. to 6 p.m., Monday to Friday

Mercy Care ACC-RBHA with SMI

602-586-1841 or 1-800-564-5465
(TTY 711)

24 hours a day, 7 days a week

Mercy Care DCS CHP

602-212-4983 or 1-833-711-0776
(TTY 711)

8 a.m. to 5 p.m., Monday to Friday

Mercy Care Advantage

602-586-1730 or 1-877-436-5288
(TTY 711)

8 a.m. to 8 p.m., 7 days a week

Fax: 602-351-2313

We’d love to hear from you

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Are you a member? (required)

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Protecting your personal health information (PHI)

This page is for general health questions only, not PHI. So don’t include things like your member ID number in requests.

Have a question that requires you to include this info? Just log into your secure member portal and send your question from there:

Mercy Care web portal: for Mercy Care ACC-RBHA, Mercy Care Long Term Care, Mercy Care Developmental Disabilities and Mercy Care Advantage
Mercy Care ACC-RBHA with SMI web portal: for Mercy Care ACC-RBHA with SMI

Name (required)

Type your name the way it looks on your member ID card

Address (required)

Type your mailing address in this format: 4231 E. Green Street

City (required)

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State (required)

Type your state in this format: Illinois

ZIP code (required)

Type your 5-digit ZIP code

Email (required)

Type your email in this format: abc@xyz.com

Phone (optional)

Type 10 digits in this format: 123-456-7890

Health plan (required)

Comments (required)

Type questions or comments about your plan

Fill in your name, email and comments so we can reply. All other fields are optional.

Name (required) 

Type your name

Address (optional)

Type your mailing address in this format: 4231 E. Green Street

City (optional)

Type your city

State (optional)

Type your state in this format: Illinois

ZIP code (optional)

Type your 5-digit ZIP code

Email (required)

Type your email in this format: abc@xyz.com

Phone (optional)

Type 10 digits in this format: 123-456-7890

Comments (required)

Type your questions or comments

More contact info

Crisis services

Call the Arizona behavioral health crisis line at 1-844-534-4673 or 1-844-534-HOPE. Text HOPE to 4HOPE (44673). Or find other crisis lines.

Nurse Line

Call the number for your plan at the top of this page. Choose the option to “speak with a nurse” for general health advice. Our Nurse Line is here for you 24 hours a day, 7 days a week.

OIFA team

Your Office of Individual and Family Affairs (OIFA) team can help you find your way through the health care system. We’ll help with any type of concern about your care. Email OIFA team.

Mail

Mercy Care/Mercy Care Advantage
4750 S. 44th Place, Ste. 150
Phoenix, AZ 85040

Media rep

Provider contact us

Check our provider contact us page to find contact info for network management. Or start with common topics, like claims, forms and medical prior authorization.

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