In addition to the other services on this page, you can get services through your IHH. This includes primary care (physical health) and behavioral health services. 

Primary care services  

At an IHH, people can get these primary care services:

• Medical and annual physician exams

• Treatment

• Medications (injections)

• Basic lab tests 

• Other basic primary care services 

An IHH can also coordinate care for people in need of specialty health care services, like home health or dialysis.

People should have comprehensive care on one electronic health record. Primary care and behavioral health teams provide comprehensive, whole-person services.  

 Behavioral health services  

People can also get these behavioral health services:

• Visits with a psychiatrist, psychiatric nurse practitioner and counselor 

• Case management 

Steps to join an IHH

• Check the list of IHH providers that follows

• Call the IHH that you choose and ask them for info 

• Speak with your case manager
   

Community Partners Integrated Healthcare 
1515 E. Osborn Rd. 
Phoenix, AZ 85014
602-604-0000

Community Bridges Inc. 
Mesa Heritage
460 N. Mesa Dr., Ste. 201
Mesa, AZ 85201
480-838-5550

Copa Health 
Arrowhead
5625 W. Bell Rd.
Glendale, AZ 85308
602-239-4100

East Valley
4330 E. University Dr.
Mesa, AZ 85205
480-218-3280

Gateway
5222 E. Baseline Rd., Ste. 101
Gilbert, AZ 85234
480-659-0202

Metro
10240 N. 31st Ave., #200
Phoenix, AZ 85051
602-997-9006

West Valley
14100 N. 83rd Ave., Ste. 100
Peoria, AZ 85381
623-583-0232

Horizon Health and Wellness
Plaza
625 N Plaza Dr.
Apache Junction, AZ 85120
1-833-431-4449

Jewish Family and Children’s Services (JFCS)
East Valley Health Center 
880 N. Colorado St. 
Gilbert, AZ 85233
480-820-0825

Michael R. Zent Healthcare
3001 N. 33rd Ave. 
Phoenix, AZ 85017 
602-353-0703

La Frontera-Empact 
Comunidad 
1035 E. Jefferson, #A 
Phoenix, AZ 85034 
602-251-0650

Lifewell Behavioral Wellness
Desert Cove
10844 N. 23rd Ave 
Phoenix, AZ 85029 
602-353-2340

Oak
4451 E. Oak
Phoenix, AZ 85008
602-957-2220

South Mountain
3540 E. Baseline Rd., Ste. 150 
Phoenix, AZ 85042 
602-323-3000

Windsor 
2715 N. 3rd St. 
Phoenix, AZ 85004 
602-264-4331

Resilient Health 
1st Street 
1415 N. 1st St. 
Phoenix, AZ 85004 
1-877-779-2470

Higley 
3271 E. Queen Creek Rd., Ste. 101 (Bldg. 2) 
Gilbert, AZ 85297 
480-550-3193

Southwest Behavioral & Health Services 
Buckeye Outpatient 
26428 W. US Highway 85 
Buckeye, Arizona, 85326 
623-882-9906

Southwest Network 
Northern Star 
2311 W. Royal Palm Rd. 
Phoenix, AZ 85021 
602-269-5300

Saguaro 
3227 E. Bell Rd., Ste. 170 
Phoenix, AZ 85032 
602-652-3500

Terros Health 
51st Avenue 
4616 N. 51st Ave., Ste. 108 
Phoenix, AZ 85031 
602-278-1414

Priest 
1642 S. Priest Dr., #101 
Tempe, AZ 85281 
480-929-5100

Valle Del Sol 
Red Mountain 
1209 S. 1st Ave. 
Phoenix, AZ 85003 
602-258-6797

To get SMI services, you must have a:

• Qualifying SMI diagnosis

• Functional impairment as result of the diagnosis

SMI services start at age 18. You must be at least 17½ years old to have an SMI evaluation. If you need this first step:

• Call us at ${MS_phone_1} or ${MS_phone_2} (TTY 711).

• Visit Solari Crisis & Human Services (formerly known as Crisis Response Network). Solari makes a determination of SMI with a referral or request.

Once the evaluation and determination are complete, you’ll receive an SMI designation (PDF) if you fit the criteria.

ACT

The ACT approach focuses on person-centered recovery for people who have a diagnosis of severe and persistent mental illness. It offers:

• Treatment

• Rehabilitation

• Support services

Your health home will refer you to an ACT team near you. You can learn more about:

ACT brochure – English (PDF)

ACT brochure – Español (PDF)

Care coordination  

We’ll help coordinate care between your health coverage and your providers. This means we’ll work with your providers to organize and share info with those involved in your care. This makes it easier to be sure you get safe and effective care.

Peer support  

Each integrated health home (IHH) has a trained peer mentor. They help educate and guide people through the behavioral health care system. 

Permanent supported housing (PSH) 

Adults can get housing and housing services when they:

• Have an SMI designation

• Meet other eligibility requirements 

Our provider network also includes PSH services, including:

• Help with daily activities

• Budgeting

• Solving problems with landlords

You can learn more about PSH on our more benefits page.

Psychiatric services and medication management

You and your behavioral health provider decide if you need psychiatric (mental health) services or medicine. Ask the outpatient behavioral health provider if they help manage medicine.

Residential behavioral health services

Adults 

Services can include residential settings for behavioral health conditions. These structured settings provide counseling and teach independent living skills. Members get residential treatment and supervision 24 hours a day for up to 180 days. Some facilities are for men or women only. 

Children and youth 

Residential behavioral health settings include: 

• Behavioral Health Inpatient Facilities (BHIF) 

• Behavioral Health Residential Facilities (BHRF) 

• Therapeutic Foster Care (TFC) 
  

Residential treatment for substance use disorders (SUDs)

Services can include residential settings for SUDs. These structured settings provide counseling and supervision to maintain sobriety and work on relapse prevention skills. Members get residential treatment and supervision 24 hours a day and usually lasts 30 days. 

Respite care

Respite care is for caregivers of children and youth. It means taking time for yourself. The hours are based on your need. It may be on a short-term basis, like a few hours during the day. Or longer periods with overnight stays. 

The maximum number of total hours is 600 each benefit year (October 1 to September 30).  

Supported employment  

People who’d like to work can get help with supported employment (SE) services at the IHH and in the community. These services connect people with the job that meets their:

• Preferences

• Interests

• Skills

SE services focus on helping people get and keep jobs. Unsure about working or wondering how it affects benefits? Connect with a rehabilitation specialist (RS). With an RS, people can:

• Talk about their interests

• Connect with services to build social skills

• Connect with the community

Treatment for opioid use disorders and SUDs

Medication-assisted treatment (MAT) is for opioid use disorders and SUDs. Providers use it along with counseling or behavioral therapies. You can get MAT from your opioid treatment provider. They can coordinate care with your other providers.

Personal medicine is a powerful healing practice that helps people connect with the healer inside themselves. It’s just as key to recovery as any medication. Personal medicine is what we do, not a pill or other medicine we take. 

Anyone can claim their own personal medicine — it’s here for all of us. A certified personal medicine coach (CPMC) can help you on your path to personal medicine. We cover this service for Mercy Care ACC-RBHA members with an SMI designation (PDF).

You can get this coaching from your behavioral health home. Ask for an appointment with a CPMC. You can have a personal medicine goal in your plan. 

Learn more about personal medicine:

Personal medicine –  English (PDF)

Personal medicine – Español (PDF)

Personal medicine – العربية (PDF)

BHRF care and services:

• Are based on a per diem rate (24-hour day)

• Need prior and continued authorization 

• Don’t include room and board 

• Aren’t locked facilities

BHRF is a 24-hour per day treatment.

This level of care is for members who need supervision at all times. BHRF assists with basic independent living skills, like: 

• Bathing 

• Cooking 

• Doing laundry 

AHCCCS AMPM 320V (PDF) is the name of the clinical criteria providers use to see if people may benefit from this level of care. 

We process all BHRF applications as expedited requests. We also follow ACOM Policy 414 for expedited request time frames and requirements. 

Upon intake to and discharge from the BHRF, our outpatient and BHRF providers send notice to the:

• Primary care physician (PCP)

• Behavioral health provider

• Agency

• Tribal Regional Behavioral Health Authority (TRBHA) 

CRITERIA FOR ADMISSION, CONTINUED STAY AND DISCHARGE READINESS 

We have adopted the medical necessity criteria of AHCCCS, which includes:

• Minimum elements defined in AMPM 320-V for admission

• Expected treatment outcomes

• Exclusionary criteria

• Continued stay criteria

Admission, Assessment and Treatment Plan Expectations 

BHRF Providers rendering services shall follow the below outlined admission, assessment, and treatment planning requirements. 

1. Except as provided in subsection R9-10-707(A)(9), a behavioral health assessment for a member is completed before treatment is initiated and within 48 hours of admission. 
2. The CFT/ART/ is included in the development of the Treatment Plan within 48 hours of admission for members enrolled with Mercy Care. 
3. BHRF documentation shall reflect:
   
   
   • All treatment services provided to the member, 
   • Each activity shall be documented in a separate, individualized medical record, including the date, time, and professional conducting treatment activity, 
   • Which treatment plan goals are being achieved, 
   • Progress towards desired treatment goal, and 
   • Frequency, length and type of each treatment service or session. 
4. All BHRFs shall coordinate care with the outpatient treatment team throughout the admission, assessment, treatment, and discharge process.
5. The Treatment Plan connects back to the member’s comprehensive Service Plan for members enrolled with Mercy Care.
6. A comprehensive discharge plan is created during the development of the initial Treatment Plan and is reviewed and/or updated at each review thereafter. The discharge plan documents the following:
    
   • Clinical status for discharge, 
   • Member/guardian/designated representative and, CFT/ART , ALTCS understands follow-up treatment, crisis and safety plan, and 
   • Coordination of care and transition planning are in process (e.g. reconciliation of medications, applications for lower level of care submitted, follow-up appointments made, identification of wrap around supports and potential providers). 
7. The BHRF staff and the CFT/ART meet to review and modify the Treatment Plan at least once a month. 
8. A Treatment Plan may be completed by a BHP, or by a BHT with oversight and signature by a BHP within 24 hours. 
9. The provider has a system to document and report on timeliness of BHP signature/review when the Treatment Plan is completed by a BHT. 
10. The provider has a process to actively engage family/health care decision maker/designated representative in the treatment planning process as appropriate. 
11. The provider’s clinical practices, as applicable to services offered and population served, shall demonstrate adherence to best practices for treating specialized service needs, including but not limited to: 
    
    
    • Cognitive/intellectual disability, 
    • Cognitive disability with comorbid Behavioral Health Condition(s), 
    • Older adults, and Co-Occurring disorders (substance use and Behavioral Health Condition(s), or 
    • Comorbid physical and Behavioral Health Condition(s). 
12. Services deemed medically necessary through the assessment and/or CFT/ART/ALTCS which are not offered at the BHRF, shall be documented in the Service Plan and documentation includes a description of the need, identified goals and identified provider who will be meeting the need. The following services shall be made available and provided by the BHRF and cannot be billed separately unless otherwise noted below: 
    
    
    • Counseling and Therapy (group or individual): Behavioral Health Counseling and Therapy may not be billed on the same day as BHRF services unless specialized behavioral health counseling and therapy have been identified in the Service Plan as a specific member need that cannot otherwise be met as required within the BHRF setting, 
    • Skills Training and Development:
       
      • Independent Living Skills (e.g. self-care, household management, budgeting, avoidance of exploitation/safety education and awareness), 
      • Community Reintegration Skill building (e.g. use of public transportation system, understanding community resources and how to use them), and 
      • Social Communication Skills (e.g. conflict and anger management, same/opposite-sex friendships, development of social support networks, recreation). 
    • Behavioral Health Prevention/Promotion Education and Medication Training and Support Services including but not limited to:
       
      • Symptom management (e.g. including identification of early warning signs and crisis planning/use of crisis plan), 
      • Health and wellness education (e.g. benefit of routine medical check-ups, preventive care, communication with the PCP and other health practitioners), 
      • Medication education and self-administration skills, 
      • Relapse prevention, 
      • Psychoeducation Services and Ongoing Support to Maintain Employment Work/Vocational skills, educational needs assessment and skill building, 
      • Treatment for Substance Use Disorder (e.g. substance use counseling, groups), and 
      • Personal Care Services (see additional licensing requirements in A.A.C. R9-10- 702, R9-10-715, R9-10-814). 

BHRF and Medication Assisted Treatment 

Mercy Care expects BHRF Providers to establish policies and procedures to ensure members on MAT are not excluded from admission and are able to receive MAT to ensure compliance with Arizona Opioid Epidemic Act SB 1001, Laws 2018. First Special Session.

There are laws about who can see your behavioral health info with or without permission. People need permission to share info about:

• Substance use treatment 

• Communicable diseases (for example, HIV/AIDS) 

People may not always need permission to share your behavioral health info. One example is sharing info to help arrange and pay for your care. At times, people may share your info with:  

• Physicians and other agencies that health, social, or welfare services  

• Your medical and behavioral health providers  

• Certain state agencies that take part in your care and treatment

• The clinical team who takes part in your care

• The court-ordered treatment team 

At other times, it may be helpful to share your behavioral health info with agencies, like schools. People may need written permission before they share your info.  

Did the Department of Child Safety (DCS) place a child in your care? You may be a foster parent, staff in a group home, other person or agency. You can consent to a child’s evaluation and treatment for: 

• Routine medical treatment 

• Routine dental treatment 

• Behavioral health services   

Here are some examples of behavioral health services. Out-of-home caregivers can consent to these services for children:   

• Assessment and service planning  

• Counseling and therapy  

• Rehabilitation services  

• Medical services  

• Psychiatric evaluation  

• Most medicines for behavioral health treatment  

• Lab services  

• Support services  

• Case management  

• Family support  

• Respite care  

• Rides  

• Crisis services

Find out-of-state facilities contracted to meet the unique needs of members. 

Mental health parity is coverage for mental health and substance use disorder conditions that’s equal to coverage for physical health conditions in insurance plans.

Non-quantitative treatment limitations

Parity applies to the ways health plans manage treatment. That includes practices such as:

• Approving care before it’s provided, or
• Reviewing a provider’s qualifications before they join our network 

These are called non-quantitative treatment limitations (NQTLs). That’s because they may affect the scope or duration of benefits for treatment. And they aren’t stated as a number, unlike a visit or dollar maximum.

Non-quantitative treatment analysis

This analysis explains how our clinical management and network development policies, procedures, and practices comply with the NQTL requirements of the Mental Health Parity and Addiction Equity Act (MHPAEA).