Materials and forms

Your member handbook can help you understand your benefits:

Member handbook – English (PDF) 

Member handbook – Español (PDF)

Your handbook has info on:

• Our phone numbers

• Your rights and responsibilities 

• Which services we cover

• How to get the care you need

• How to get help with appointments

• How to find a doctor and pharmacy

Take time to read this helpful guide. You can also get the member handbook at no cost in:

• Print

• Other languages

• Other formats like large print or audio

Just call ${MS_phone_1} or ${MS_phone_2} (TTY 711). We’re here for you ${member_services_hours}.

Looking for pharmacies, dental care or the Nurse Line? You can find these and more in our online provider directory. We update it daily. 

You can find the providers you need, as well as other helpful info and resources. 

The more you know, the easier it’ll be to make the best choices for your health. From health tips to ideas for managing your care, each newsletter has info to help you. Want a newsletter mailed to you? Just call ${MS_phone_1} or ${MS_phone_2} (TTY 711). We’re here for you ${member_services_hours}. 

Staying Healthy

Staying Healthy 2024 member newsletter – English (PDF) 

Staying Healthy 2024 member newsletter –  Español (PDF)

Staying Healthy 2023 member newsletter – English (PDF) 

Staying Healthy 2023 member newsletter – Español (PDF)

Health Matters

Fall/Winter 2024 – English (PDF)

Fall/Winter 2024 – Español (PDF)

Spring/Summer 2024 – English (PDF)

Spring/Summer 2024 – Español (PDF)

Fall/Winter 2023 – English (PDF)

Fall/Winter 2023 – Español (PDF)

Spring/Summer 2023 – English (PDF)

Spring/Summer 2023 – Español (PDF)

We want to ensure that all foster care youth in Arizona get the physical and behavioral health services they need. These resources can help:

• Your roadmap to children’s behavioral health care – English (PDF)
• Your roadmap to children’s behavioral health care – Español (PDF)

A guide with resources to help you spot behavioral health concerns in children.

• Children and youth in foster care (PDF)

A guide to understanding children’s needs, support and treatment. 

• Mental health and substance use services for children in foster or kinship care – English (PDF)
• Mental health and substance use services for children in foster or kinship care  – Español (PDF)

A guide to help you connect with mental health services and substance use treatment in Arizona’s foster care system.

Learn more about advance directives and how to find the forms you need for your legal health decisions.

• Authorization to Release Protected Health Information (PHI) – English (PDF) | Español (PDF) | العربية (PDF)

• Authorization to Release Psychotherapy Notes – English (PDF) | Español (PDF) | العربية (PDF)

• Privacy Request form – English (PDF) | Español (PDF)

• Protected Health Information (PHI) Access Request – English (PDF) | Español (PDF) |  العربية (PDF)

• Removal of Authorization Previously Given to Mercy Care – English (PDF) | Español (PDF) |  العربية (PDF)

• Request for an Accounting of Disclosures of Protected Health Information – (PHI) English (PDF) | Español (PDF) |العربية (PDF)

Mileage/Food Reimbursement form – English (PDF) | Español (PDF)