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    Mercy Care
    ACC‑RBHA

    Mercy Care ACC-RBHA is short for Arizona Health Care Cost Containment System (AHCCCS) Complete Care Regional Behavioral Health Agreement. This plan provides physical and behavioral health care coverage (general mental health and substance use concerns) for AHCCCS members. Service area: Maricopa, Pinal and Gila counties.  

    We also serve people with a serious mental illness (SMI) designation. Are you a member with this designation? Learn more about SMI benefits and coverage:

    ACC-RBHA with SMI

    Where to start?

    Check your member handbook as well as other materials and forms you may need.

    In a crisis?

    Call 1-844-534-4673 or 1-844-534-HOPE. Text HOPE to 4HOPE (44673). Or find other crisis lines.

    Questions?

    Call ${MS_phone_1} or ${MS_phone_2}
    (TTY 711). We’re here for you ${member_services_hours}. 

    Your path to care


    Be as healthy as you can be. A wide range of benefits and services can help. You have a network of providers to get you the right care when you need it. We’ll help you understand your coverage. And make sure you get the most from your benefits.  

    Member portal

    Register for your ${member_portal}. See your member ID card or ask for a new one. Update your contact info, find providers and more. Download the Mercy Care mobile app for iPhone® or Android™ to manage your health on the go.

    Materials and forms

    Check your member handbook for info on the services we cover and numbers to call for help. You can also get these materials and forms in the language or format you need.

    Find a provider or pharmacy

    Find in-network providers — doctors, dentists and pharmacies near you. You can also find options for behavioral health, telehealth, urgent care at home and providers who speak your language. Or find Mercy Care Center of Excellence providers.

    Medicines we cover

    Get the medicine you need to stay as healthy as you can be. Learn about your pharmacy benefits. You’ll find a wide range of prescription and over-the-counter (OTC) medicines.

     
     

    Helpful info 

    Don't lose your benefits

    Already a member? Be sure your contact info is up to date. Then you’ll receive notice when it’s time to renew your coverage. Need to update your address, phone number or email? Call 1-855-432-7587. Or log in to your online AHCCCS account to make your updates.

    Nurse Line

    Call ${MS_phone_1} or ${MS_phone_2} (TTY 711). Choose the option to “speak with a nurse” for general health advice. Our Nurse Line is here for you 24 hours a day, 7 days a week. 

    Community resources

    Check this community resource guide to help you and your family stay healthy at every stage of life. Find resources for parents and children, help for disabilities or support for veterans and tribal communities.