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Materials
Your member handbook can help you understand your benefits:
Member handbook – English (PDF)
Member handbook – Español (PDF)
Member handbook – العربية (PDF)
Member handbook – На русском языке (PDF)
Your handbook has info on:
Our phone numbers
Your rights and responsibilities
Which services we cover
How to get the care you need
How to get help with appointments
How to find a doctor and pharmacy
Take time to read this helpful guide. You can also get the member handbook at no cost in:
Print
Other languages
Other formats like large print or audio
Just call ${MS_phone_1} or ${MS_phone_2} (TTY 711). We’re here for you ${member_services_hours}.
Looking for pharmacies, dental care or the Nurse Line? You can find these and more in our online provider directory. We update it daily.
You can find the providers you need, as well as other helpful info and resources.
The more you know, the easier it’ll be to make the best choices for your health. From health tips to ideas for managing your care, each newsletter has info to help you. Want a newsletter mailed to you? Just call ${MS_phone_1} or ${MS_phone_2} (TTY 711). We’re here for you ${member_services_hours}.
Staying Healthy
Staying Healthy 2024 member newsletter – English (PDF)
Staying Healthy 2024 member newsletter – Español (PDF)
Staying Healthy 2023 member newsletter – English (PDF)
Staying Healthy 2023 member newsletter – Español (PDF)
Long Term Care Connection
Fall/Winter 2024 – English (PDF)
Fall/Winter 2024 – Español (PDF)
Spring/Summer 2024 – English (PDF)
Spring/Summer 2024 – Español (PDF)
Fall/Winter 2023 – English (PDF)
Fall/Winter 2023 Español (PDF)
Spring/Summer 2023 – English (PDF)
Spring/Summer 2023 – Español (PDF)
Disease management
2024 Coronary Artery Disease – English (PDF)
2024 Coronary Artery Disease – Español (PDF)
2024 Hypertension – English (PDF)
2024 Hypertension – Español (PDF)
2024 Chronic obstructive pulmonary disease (COPD) – English (PDF)
2024 Chronic obstructive pulmonary disease (COPD) – Español (PDF)
We want to ensure that all foster care youth in Arizona get the physical and behavioral health services they need. These resources can help:
Your roadmap to children’s behavioral health care – English (PDF)
Your roadmap to children’s behavioral health care – Español (PDF)
A guide with resources to help you spot behavioral health concerns in children.
Forms
Learn more about advance directives and how to find the forms you need for your legal health decisions.
Authorization to Release Protected Health Information (PHI) – English (PDF) | Español (PDF) | العربية (PDF)
Authorization to Release Psychotherapy Notes – English (PDF) | Español (PDF) | العربية (PDF)
Privacy Request form – English (PDF) | Español (PDF)
Protected Health Information (PHI) Access Request – English (PDF) | Español (PDF) | العربية (PDF)
Removal of Authorization Previously Given to Mercy Care – English (PDF) | Español (PDF) | العربية (PDF)
Request for an Accounting of Disclosures of Protected Health Information – (PHI) English (PDF) | Español (PDF) |العربية (PDF)
Mileage/Food Reimbursement form – English (PDF) | Español (PDF)
Questions?
Call Member Services at ${MS_phone_1} or ${MS_phone_2} (TTY 711). We’re here for you ${member_services_hours}.