Can’t find a ride to your health visit? You can call to get a ride at no cost, to or from the closest network provider. 

These are medically necessary nonemergency transportation (NEMT) services. You plan for these rides, so they aren’t for emergencies.  

If you live in Maricopa or Pima County:

• The provider has to be within 15 miles of your pickup (one way).

• We only cover rides to and from a pharmacy for trips within 15 miles of the pickup, except for trips to compounding or specialty pharmacies.

• You can get a ride to a compounding or specialty pharmacy over 15 miles away if your health plan gives prior authorization (PA) for the ride. This means approval in advance.

The 15-mile distance limit only applies if you live in Maricopa or Pima County.

Plan ahead

Ask a friend, family member or neighbor if you need a ride to an appointment. If you can’t get a ride, we can help.

Call us as soon as you make your appointment. We can set it up for you. Just call ${MS_phone_1} or ${MS_phone_2} (TTY 711). We’re here for you ${MS_hours}.

If your trip isn’t urgent, be sure to call at least 3 days before your appointment. If you call the same day, we may not be able to get you a ride unless it’s urgent. So you may have to change your appointment. 

You may also be able to get bus passes at no cost.

Rides during an emergency don’t need PA (approval in advance).  

If a life is in danger, always call 911.

Do you have trouble with speech? An AAC system gives you other ways to share your wants, needs and thoughts. Your primary care physician (PCP) can give you a referral for a speech language pathologist (SLP). You don’t need prior authorization (PA) from your plan to get an SLP assessment. PA means approval in advance.

Speech language pathologists

Advanced Therapy Solutions 
690 E Warner Rd #105 
Gilbert, AZ 85296 
480-590-2098
Counties: Maricopa, Pinal, Gila, Yavapai, Cochise, Pima and Yuma 

Arizona Autism United (AZA United)
5550 W Chandler Blvd
Chandler, AZ 85226
602-773-5773
Counties: Maricopa

District Medical Group CRS 
3141 N 3rd Ave, Suite 100 
Phoenix, AZ 85013 
602-470-5532
Counties: Maricopa 

Northern Arizona University 
912 E. Riordan Ranch Rd., Bldg.27 A 
P.O. Box 5630 
Flagstaff, AZ 86011 
928-523-4628
Statewide 

Therapy One 
108 W University Drive 
Mesa, AZ 85201 
480-668-1917
Statewide  

UCP of Central Arizona 
1802 W. Parkside Lane 
Phoenix, AZ 85027 
602-682-1844
Email UCP of Central Arizona
Counties: Maricopa, in-clinic only but sites may vary 

Durable medical equipment (DME) vendor

MedOne 
2330 W. University Dr. Ste. 20 
Tempe AZ 85281 
Phone: 480-835-9100
Fax: 480-835-9104 

Learn more in the AAC device brochure:

AAC device brochure – English (PDF)

AAC device brochure – Español (PDF)

Dental services for members under age 21 

Each year (October 1 to September 30), we cover:

• Two routine preventive dental visits 

• Two cleanings/fluoride treatments 

Children and youth under age 21:

• Must have visits to the dentist within six months and one day after the previous visit

• Should have their first dental visit by age 1 or when the first tooth erupts

• Don't need a referral for dental care 

• Don’t have a copay or other charge for routine preventive dental care

Learn about dental homes

We assign all members under age 21 a dental home. You can choose or change it anytime. Your assigned dental home is an office or place you can:

• Get all your dental services

• Get regular, ongoing care here, not just when you have a problem

• Build trust between you and your dentist

• Work with your dentist to best meet your dental health needs 

We can help you:

• Find the name, address and phone number of your dental home 

• Change your dental home provider or help you find a new dental home 

• Help you schedule dental visits

• Arrange for a ride to or from your visit

Dental services for members age 21 or older

Each year (October 1 to September 30), we cover:

• Two routine preventive dental visits 

• Two cleanings/fluoride treatments 

You have a coverage limit of $1,000 for comprehensive dental services each year. This includes dentures. After that, your coverage includes $1,000 of emergency benefits.

$1,000 emergency dental benefit for members age 21 or older

You have emergency benefits for dental care. This type of emergency is a severe problem in your mouth. You have severe pain or infection as a result of a condition or trauma. You don’t need prior authorization (PA or approval in advance) to get emergency dental services.  

You have a $1,000 emergency dental benefit. Coverage includes:

• Examining the mouth

• Taking x-rays

• Caring for fractures (bone breaks) of the jaw or mouth

• Giving anesthesia and pain medicine or antibiotics

Check your member handbook to learn about low-fee dental services.

Find a dentist

We work with DentaQuest to provide your dental benefits. You can find a dentist online. Or call us at ${MS_phone_1} or ${MS_phone_2} (TTY 711).

Do you want to work? Not sure where to begin? Our expanded employment services can help anyone who wants to work. Ask your provider to connect you with employment services. Or call us at ${MS_phone_1} or ${MS_phone_2} (TTY 711). We’re here for you ${member_services_hours}.

What it means to work  
When people feel good about having a job, they see themselves in a more positive way. Working can give you:

• Structure and routine

• Increased mental health

• Support for your recovery

• Money to make choices about where to live and what to buy

Services you can use   
You can find employment specialists at each clinic in our network. They can:

• Talk with you about what kind of work you would enjoy

• Help you find a job that fits your interests and strengths

• Coordinate with your behavioral health team

Benefits and working 
If you get a job, it may not mean you lose your benefits, like Social Security and Medicaid. How work affects your benefits depends on a few things. Many people are better off, money-wise, when they start working. An employment specialist can help you plan it all out. 

Ongoing support    
We all need support in our jobs. Employment specialists can provide that support. They’ll even be there after you find a job and start working. They can help you:

• Get help with problems or questions that come up
• Get support to succeed at work
• Talk with your employer about growth
• Manage your money
• Manage your benefits

Need some job resources? Check our community resource guide for info about jobs and more. 

Flu viruses are always changing. And your protection from the shot decreases over time. Most adults and children over 6 months old should get a flu shot each year.

Just call your primary care provider (PCP). You may be able to get a flu shot with a nurse visit at your PCP office. Or you can find a network pharmacy that gives the flu shot. 

When you find a pharmacy, call first. Then you can make sure they can give flu shots to everyone in your family before you go. 

Learn more about the flu and how to protect yourself and your family.

We know that pets are part of the family. A pet can bring comfort and even improve your health.

What is Mercy Paws?

This is a program from Mercy Care and PACC911. It’s for our home-based members who get long-term care services. PACC911 is a network of animal rescue groups from around Arizona. 

How can Mercy Paws help?

PACC911 can help if you need a hospital stay and have no family, friends or support system to help care for your pet. They’ll place your pet with a rescue or foster home until you return from the hospital. When you come home, your pet will come home.

You have no cost for Mercy Paws pet care services:

• Basic care, like housing and nutrition

• Spaying or neutering

• Updated immunizations

• More vet care, if needed

PACC911’s network includes a mix of rescue agencies. We’ll work together to help you and your pet get the best possible care during your hospital stay. They’ll care for your pet, so that you can focus on feeling better.

Talk with your case manager to find out more.